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Glamour Lash co. Business policy
Glamour lash co. POLICIES
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IF YOU OR ANYONE IN YOUR HOUSE HOLD IS SICK OR HAS TESTED POSITIVE FOR COVID-19 WITHIN THE LAST 5 DAYS I ASK FOR YOU TO RESCHEDULE YOUR APPOINTMENT FOR A LATER DATE.
CALL OR TEXT (818) 640-3672 24 HOURS BEFORE YOUR APPOINTMENT TO CANCEL / RESCHEDULE. THANK YOU!
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CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
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SICKNESS OR FAMILY EMERGENCY
If you have an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
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CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 24 hours by both text. If you reschedule or no show your appointment 24 hours prior of your scheduled appointment time, you will be charged $50.00 as a cancellation fee. A credit card deposit for all new clients or appointments over $100.00 will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Glamour Lash co. has to offer!
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REFUND POLICY
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will not be fixed.